At [Jana Alteeb], we always strive to provide the best quality perfumes and products to our valued customers, and we are committed to your complete satisfaction with your purchase experience. Therefore, we offer a clear and flexible exchange and return policy according to the following conditions:

1. Exchange and Return
   

    The customer has the right to request an exchange or return within a period not exceeding 7 days from the date of receiving the order.

   The product must be in its original condition, unused and unopened, with the original packaging and invoice retained.

   Products that have been used or damaged due to misuse cannot be returned or exchanged.

2. Cases in Which Returns Are Accepted
   

   Return or exchange requests are accepted in the following cases:

   The product received is different from the order.

   The product is damaged or broken during shipping.

   The product has a manufacturing defect.

3. Cases Not Covered by Return
   

   A difference in scent based on personal taste after opening and using the product.

   Customized products or products prepared according to the customer's request.

   Any product that has been used or is missing any of its contents.

4. Shipping Fees
   

   If the error is on the part of the store, the store will bear all shipping and exchange costs.

   If the customer wishes to exchange or return an item without any error in the product, the customer will bear the shipping fees.

5. Refunds
   Refunds will be processed within 3 to 14 business days after we receive and inspect the product.
   Refunds will be issued via the same payment method used during the purchase.
   
   
6. Contacting Us
   

   For any inquiries regarding exchanges and returns, please contact us via:

    Email: [email protected]

   Customer Service Number: +201550521972

   Thank you for your trust. We always look forward to serving you with the best quality and providing you with a distinctive shopping experience.